Customer Policies

These policies help ensure projects run smoothly and expectations are clear for both homeowners and our team.

Scheduling

Project scheduling is confirmed once an approved proposal and required deposit are received. Projects are scheduled in the order deposits are received.

Deposits & Payments

Deposits may be required to reserve time on the schedule. Remaining balances are due according to the terms outlined in the proposal or invoice.

Payment Methods

Payments can be submitted through the client portal via ACH, credit card, or check. Credit and debit card payments may include a processing fee charged by the payment processor.

Change Orders

Any changes to the original scope of work must be approved before additional work is performed.

Weather & Scheduling

Exterior construction is dependent on weather conditions. Project dates may occasionally be adjusted to ensure proper installation and safety.

Site Access

Homeowners are responsible for providing safe access to work areas and securing pets, vehicles, and personal belongings during the project.