Licensed • Insured • Honest • Transparent • Local
Customer Policies
These policies help ensure projects run smoothly and expectations are clear for both homeowners and our team.
Scheduling
Project scheduling is confirmed once an approved proposal and required deposit are received. Projects are scheduled in the order deposits are received.
Deposits & Payments
Deposits may be required to reserve time on the schedule. Remaining balances are due according to the terms outlined in the proposal or invoice.
Payment Methods
Payments can be submitted through the client portal via ACH, credit card, or check. Credit and debit card payments may include a processing fee charged by the payment processor.
Change Orders
Any changes to the original scope of work must be approved before additional work is performed.
Weather & Scheduling
Exterior construction is dependent on weather conditions. Project dates may occasionally be adjusted to ensure proper installation and safety.
Site Access
Homeowners are responsible for providing safe access to work areas and securing pets, vehicles, and personal belongings during the project.
Privacy Policy
TrueNorth Remodeling LLC | Effective Date: March 30, 2026
TrueNorth Remodeling LLC respects your privacy and is committed to protecting your information.
Business Information:
TrueNorth Remodeling LLC, Waterford, Michigan
(248) 970-9622 | info@truenorth-remodeling.com
Information We Collect:
Name, phone number, email, property address, and project/service details.
How We Use Information:
To schedule appointments, send updates, provide invoices, offer support, and improve our services.
SMS Consent:
By providing your phone number, you agree to receive text messages related to appointments, project updates, invoices, and support. Message frequency varies. Message and data rates may apply.
Opt-Out:
Reply STOP to unsubscribe or HELP for assistance.
Data Protection:
We use secure systems and limit access to protect your information.
Sharing:
We do not sell your information. We may share it only as needed to process payments or operate our business.
Your Rights:
You may request access, updates, or deletion of your information at any time.
Updates:
This policy may be updated periodically and will be posted here.
Terms of Service
TrueNorth Remodeling LLC | Effective Date: March 30, 2026
By working with TrueNorth Remodeling LLC, you agree to receive communications related to appointments, project updates, invoices, customer support, and occasional promotions.
Message Frequency:
Varies based on your interaction with us.
Message & Data Rates:
Standard carrier rates may apply.
Opt-Out:
Reply STOP to unsubscribe or HELP for assistance.
Support:
(248) 970-9622 | info@truenorth-remodeling.com
Privacy Policy:
https://truenorth-remodeling.com/customer-policies
Consent:
By providing your contact information, you agree to receive communications as described above.
Changes:
These terms may be updated at any time.